Subscription policy for EP Euro Pool GmbH c/o Secretbrands

Status: November 7, 2025

This subscription policy (hereinafter referred to as the "Policy") governs the contractual relationship between the  EP Euro Pool GmbH C/o Secretbrands , Akazienweg 1a, 99195 Riethnordhausen , registered in the commercial register under number : HRB 504204 (hereinafter "Provider" or "we") and its customers (hereinafter "Customer" or "you") regarding the use of our subscription-based services.

1. Scope and subject matter of the contract
1.1. This policy applies to all subscription agreements concluded via our website [your website] or other sales channels.
1.2. The subject of this contract is the provision of the service selected by the customer for the duration of the subscription. The exact scope of services (e.g., access to digital content, software use, delivery of products) is defined in the respective product description at the time of ordering.

2. Conclusion of the contract
2.1. The presentation of our services on the website constitutes a non-binding offer.
2.2. By clicking the button “Order now for a fee” (or a similar unambiguous wording), you submit a binding offer to conclude a subscription agreement.
2.3. The contract is concluded as soon as we accept your offer. Acceptance is effected by a separate confirmation email in which we confirm the conclusion of the contract and send you the contract details.

3. Right of withdrawal for consumers
If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), you have a statutory right of withdrawal.

---

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us , EP Euro Pool GmbH C/o Secretbrands, Akazienweg 1a, 99195 Riethnordhausen , by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

Special note regarding the premature expiry of the right of withdrawal:
In the case of a contract for the supply of digital content not supplied on a tangible medium, your right of withdrawal expires if we have begun performance of the contract after you have expressly consented to us beginning performance of the contract before the expiry of the withdrawal period and you have acknowledged that you will lose your right of withdrawal by giving your consent to the commencement of performance of the contract.

---

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

To:

EP EURO POOL GmbH
c/o Secret Brands

Acacia Way 1a
99195 Riethnordhausen

Email: kundenservice@smilesecret.de

I/We ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( )

Ordered on ( )/received on ( ):
Consumer name(s):
Address of the consumer(s):

Signature of the consumer(s) (only for notifications on paper)
Date

(*) Delete as appropriate.

---

4. Term and Termination
4.1. The initial minimum subscription period (e.g. 1 month, 12 months) will be specified during the ordering process.
4.2. After the minimum term has expired, the subscription will automatically renew for the selected term (e.g. monthly or annually) unless it is cancelled in due time.
4.3. The cancellation must be in written form (e.g. by email to [your cancellation email address] or via the cancellation button in your customer account).
4.4. The notice period is [e.g. 14 days to the end of the term / at any time to the end of the current billing period].
4.5. The right to extraordinary termination for good cause remains unaffected for both parties. Good cause for the provider exists in particular if the customer defaults on payments or materially breaches their obligations under clause 7.

5. Prices and Payment Terms
5.1. The prices listed on our website at the time of ordering apply. All prices include statutory VAT.
5.2. Subscription fees are due in advance for the respective billing period (e.g. monthly, annually).
5.3. Payment is made via the payment method chosen by the customer (e.g., credit card, SEPA direct debit, PayPal). The customer is obligated to ensure that the chosen payment method has sufficient funds and that the payment details are up to date.
5.4. In case of late payment, we are entitled to temporarily block access to the service and to demand default interest at the statutory rate.

6. Price changes
6.1. We reserve the right to adjust the prices for our subscriptions to offset increased costs (e.g. for licenses, personnel, infrastructure).
6.2. We will notify you of any price changes in writing at least six (6) weeks before they come into effect.
6.3. In the event of a price increase, you have a special right of termination. You can terminate your subscription with immediate effect until the new prices come into force. If you do not exercise this right, the new price will be considered agreed upon. We will specifically inform you of this right of termination in the notification.

7. Customer's obligations
7.1. You are obliged to keep your login details (username, password) secret and to protect them from access by third parties.
7.2. You may not misuse the service. In particular, it is prohibited to distribute content that is illegal, offensive, or copyrighted, or to use the service for spamming or other unlawful activities.
7.3. Sharing your account or granting access to it to third parties is not permitted.

8. Liability
8.1. The provider is liable without limitation for damages resulting from injury to life, body or health caused by an intentional or negligent breach of duty by the provider.
8.2. We are liable for other damages only in cases of intent or gross negligence. In cases of slight negligence, we are liable only for breaches of a material contractual obligation (cardinal obligation). In this case, liability is limited to the foreseeable damages typical for this type of contract.
8.3. Liability under the Product Liability Act remains unaffected.

9. Data protection
We process your personal data strictly in accordance with applicable data protection laws (in particular the GDPR and the German Federal Data Protection Act (BDSG)). Detailed information on the collection, processing, and use of your data can be found in our separate privacy policy at [Link to your privacy policy].

10. Changes to this policy
We reserve the right to amend this policy. We will inform you of any significant changes in a timely manner, at least four (4) weeks in advance, via email. If you do not object to the changes within four weeks of receiving the notification, the amended terms will be deemed accepted. We will specifically inform you of your right to object and the consequences of remaining silent in the notification of changes.

11. Final Provisions
11.1. The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
11.2. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the provider's registered office.
11.3. Should individual provisions of this contract be or become invalid, this shall not affect the validity of the remaining provisions.